Welcome to Coolkina for Kids

Shipping policy

Shipping and tracking

When will I receive my order?

Traditional mode: Shipments are made through DHL within 4 to 9 business days (depending on the region). The purchases are made from Monday to Friday from 9:00 to 17:00. They are not done between Saturdays and Sundays or holidays. During special actions like Hot Sale, and promotions on the website processing times, shipping and delivery may be affected. Customers were promptly informed of the respective delays.

What is the cost of shipping?

The cost depends on the postal code of the delivery address and is detailed at check-out (ie, before the end of the purchase). Free shipping starting at $ 1,500. MXN.

I did not receive my order and the deadline has passed. What I do?

This is unusual. Please contact us by calling: 998-124-2583 or send us a direct message on our social networks, Do not forget to have your order number on hand.

Can I track my order?

Sending an email with a code (tracking number) and instructions so you can track your order. You can also check the status of your shipment at http://www.dhl.com.mx

What if there is nothing when they bring my order?

If there is no one at the address you did not indicate, the parcel will be returned within 24 hours. If you do not find anyone, you should contact the distribution center assigned to your order within 72 hours with your identification and the code you send (tracking number).

Can another person receive the package?

Yes, it is not necessary for the person who made the purchase to be present. Any adult can receive it.